Policies

Front Desk Hours

Summer: May 15- October 13th - 8:00am - 9:00pm (PDT)
Check-in: 4:00pm
Check-out: 11:00am

  • Two-night minimum stay in Summer Season for all Lodge Suites and all Cabins.
  • Three-night minimum stay for holiday stays.
  • Lodge rooms are appropriate for children 14 years and older.
  • All accommodations subject to Oregon Lodging Tax & Resort fee
  • Accommodation rates and availability are subject to change without notice.


Reservations

We highly recommend reservations, as we tend to book quickly. Drop-ins are welcome when accommodations are available. Because our Front Desk closes at 7:00pm in the winter & 9:00pm in the summer, please let us know if you will be arriving after that time so that we can make special arrangements for you.

Deposits

We require a 50% deposit to hold reservations. Upon receipt of deposit, we will confirm your reservation by mailing or emailing you a confirmation letter. Balance is due upon check out here at the lodge.

Cancellations and Refunds

Due to our small size, cancellations affect us significantly. Deposits will be refunded if cancellation is given 30 days prior to arrival.

Occupancy

Our accommodations are to be used exclusively for lodging. Each lodge room and cabin has an occupancy rating set for by the US Forest Service. Stays and guest hosted small events that exceed the occupancy rating for any accommodation are prohibited.
 

Housekeeping

Housekeeping for Lodge Rooms
Light housekeeping of lodge rooms and replacement of soiled towels will be done daily. Should additional housekeeping or fresh linens be required, see the front desk.

Housekeeping for Cabins
Light housekeeping of waterfront and historic cabins, replacement of soiled towels and change of bed linens will be done on the 4th morning of each extended stay. Should full housekeeping ($100 per request), additional linens ($50.00 per request) be required, see the front desk. The additional fees mentioned above will apply. 

 

Smoking

In order to provide comfort to all our guests, we do not allow smoking. Smoking is permitted only on the grounds and away from all buildings, decks, balconies and all designated areas. One night room charge will be applied if violated.

Pet-Friendly Cabins

Pets are currently allowed in the Rustic Cabins as well as the Guard Station and some of our Water Front Cabins. Pets must be kept on leash and cannot be left unattended. An additional charge of $25 per reservation for Rustic Cabins, $60 per reservation for other select cabins above will be taken at time of reservation. The Lodge at Suttle Lake has a two-pet per cabin maximum. One night room charge will be applied if violated.
What our guests are saying
Thank you for an amazing time - the kids loved it. We will be back for sure!

– Bobbi & Grant Harrison, Snoqualmie Washington
Our first visit to the lodge, but definitely not our last! We were so pleased. A beautiful lodge setting.Everyone was so helpful, friendly & accommodating...

– Rebecca & Richard Duncan, Lake Oswego, Oregon